About NCS Credit
At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.
Job Summary: This position is responsible for overseeing the daily activities of the Account Manager(s) and/or Account Coordinator(s) & Administrative Assistant(s), ensuring accountability of work, operational procedures are followed, and departmental goals are met. This position is responsible for aligning processes to ensure operational efficiency and success.
Essential Responsibilities:
- Oversee, implement, and direct the day-to-day activities of the Notice/Lien Services Group to ensure quality standards are met
- Manage all daily personnel interactions/escalations
- Collaborate with the Manager Notice/Lien Services Group to develop departmental goals based off defined metrics
- Monitor staff workload and develop operational efficiencies for greater productivity
- Ensure proper staffing levels are maintained and work closely with Manager Notice/Lien Services Group & Human Resources to interview, onboard and train new employees to the Notice/Lien department
- Support individual team members’ growth by providing training and development opportunities
- Collaborate closely with Sales, Quality, and Client Success teams to ensure output is successfully achieved, along with client expectations
- Address employee performance issues and hold staff accountable for reaching defined goals.
- Conduct performance reviews, check-ins, and departmental training as needed
- Represent the Notice/Lien department in Sales, Marketing, and IT initiatives to maximize business performance
- Collaborate with other NCS Credit departments to improve service and solve complex issues
- Work collaboratively with team members, providing honest feedback, and proposing creative solutions for leadership team consideration
Competencies:
- Excellent communication skills
- Ability to lead a team and motivate others
- Problem-solving and conflict management skills
- Ability to delegate tasks effectively
- Ability to manage multiple priorities at once
- Strong organizational skills
Education, Experience, Certifications:
- Bachelor’s degree in Business Administration or related field
- 3+ years of management experience
Physical and Mental Demands:
- Ability to lift up to 10 lbs.
- Frequent typing and use of keyboard/mouse
- Near visual acuity
- Prolonged sitting while viewing a computer monitor
- Ability to clearly communicate both verbally and in writing to small groups and large audiences
Benefits:
- Competitive salary commensurate with experience/education
- Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
- Life, health, dental, long and short term disability
- 401k plan with company contribution
- Team building: Casual Fridays, Holiday Party, Summer Barbecue, Corn Hole Tournament
- Pleasant, professional, clean work environment
PLEASE FORWARD YOUR RESUME W/ SALARY REQUIREMENTS TO: hr@ncscredit.com