Walters Wholesale Electric Co.
“The improved turnaround time on lien waivers saves us 100 hours a month compared to our previous process. We quickly generate, review, and email our lien waivers. I can provide my customer with their waiver in 10 minutes or less. We have seen an increase in customer satisfaction because of this performance improvement!”
– Melissa Kobus, Assistant Director of Credit
LG Hausys America, Inc.
“The NCS team is very easy to work with, and they offer outstanding customer service; moreover, I am impressed with the tremendous product knowledge and willingness to help offered by NCS Team members.”
– Christopher Santasiero, Corporate Credit Manager
CSI of Virginia, Inc.
“I love the system. Before NCS I was doing the law research (long and tedious), generating the documents, certified mailing the signed docs to the necessary parties, and trying to monitor the milestones. It was a very difficult but necessary task. The NCS service website and the lien digest have revolutionized how CSI protects its lien rights. I literally log on to the website, go to the lien digest to educate myself, pull up a service request, and input the necessary data. Done! NCS reminds me of the next milestones. Brilliant. Thank you!”
– John Keefe, Executive Operations Officer
Rain for Rent
“Having essential project information is key to mitigating credit risk for Rain for Rent. As you know, we subscribed and began using LienFinder in January 2016. It has proved to be a very resourceful tool.
We had a project in New Jersey, and because the preliminary notice was not required, the project information was not gathered. The project was for $346,000 and all of a sudden payment became an issue. We decided to file a lien but did not have all of the entities in the ladder of supply required to file a lien. As happens in a lot of these situations, phone calls were not being answered. I logged into LienFinder and found a Lien had already filed on the project as well as all of the essential information I needed. This saved me considerable time trying to find the information and ultimately helped me get paid in full! LienFinder is an important tool in our process.”
– Nealson Hanner, Assistant Credit Manager
“I just wanted to pass along a success story from using the UCC filing process with NCS. We avoided losing $85,927 because we used a UCC to secure our receivables. Our customer was selling their restaurant and the sale was initially turned down because of the UCC filing. The customer had a history of returned checks. When they discovered the lien, they asked us to terminate it so they can proceed with the sale. We explained we could not do that without being paid. This resulted in us collecting the full amount of $85,927 that otherwise would have taken us probably a year to collect! The UCC process is certainly a great tool that gives us the leverage we would have never had.”
– Gladys Greene, Area Credit Manager
“I highly recommend LienTracker Online to companies who are comfortable with managing the preliminary notice process in-house. The new cloud-based system with the convenience of the NCS mailing service, has saved me considerable time and money. LienTracker Online has been very easy to use and with consistent program enhancements, I look forward to actively using it to protect RBI Solar’s lien and claim rights. Great job NCS!”
– Michelle Jones, Paralegal
Aircon Engineering, Inc.
“I just wanted to pass along a success story from using your LienFinder tool. We avoided losing $14,000 because we used “NCS Lien Finder” to check out the GC. Our customer, the subcontractor, turned down the job because of the information we provided. LienFinder showed us that the GC had 6 liens filed against them. We later found out the GC left town and left all the subs without payment.
As part of our credit approval process, we search LienFinder on all jobs over $10,000 when I am unfamiliar with the GC and/or subs. LienFinder is certainly a one of a kind credit tool that gives us information we cannot get from any other source. Thanks again for working with me to make this tool available to us.”
– Eric Emerick, VP of Operations
McNaughton-McKay Electric Company
“Within the first week, I found a lien against a current customer that forced them to come clean to me about why my company had not been paid. This information made it clear not to sell to them further until things were resolved. I can’t think of any other way I would have found that information without LienFinder – it just saved my company $75,000.”
– Amy L. Trevino CBA, Credit Manager
Nora Systems, Inc.
“One of our customers just went out of business and owed us $58,000+. We were able to recover $40,000 of it because we had the UCC as security and as a negotiating tool. From what I’ve heard, the unsecured creditors were left with pennies on the dollar or nothing at all.
We are now going on 19 years with NCS Credit services and the business partnership we share is considered a treasured tool in our credit arsenal. Over the years NCS Services has undoubtedly helped our company to have very low write-offs. If not for NCS services, we would be looking at an 8K bad debt write-off.”
– Dale Tennis, Credit Manager
“We had a situation with a large volume customer with no personal guaranty who closed their doors unexpectedly…leaving us with a past due balance of $189,000…Without us being a secured creditor with a UCC filing in place, I truly believe that we would have only received cents on the dollar under the unsecured general creditors. Sysco Boston has been paid due to the utilization of the UCC and the services of NCS. NCS makes this process easy.”
– Dottie Herbert, Director of Credit
“We were notified that a customer was selling a location which at the time had an AR in the mid-six figures, all of which was past due…The sale took place and our Credit Manager was contacted by the attorney who had the check in hand for the full amount. Had we not had the UCC filing in place we would not have received this payment and very likely, only cents on the dollar.”
This success paid for the cost of filing previous UCC’s and future UCC filings for years to come. This was definitely a win when looking at the cost benefit/ROI for securing our receivables with the UCC process and utilizing the services of NCS.”
– Michael Wisner, Region Credit Manager
“I am so thankful that Mannington doesn’t have to worry about our UCCs being handled in a timely and accurate manner. Knowing that you folks are on top of all of our filings and the ever-changing rules enables me to sleep better at night.”
“It is comforting to know that when I do have an issue or question with a UCC, all I have to do is pick up the phone and I always get a quick, accurate and well-thought-out response from NCS.”
– Dan Cook, Corporate Credit Director, Collections, and Payables
Mickey Thompson Performance Tires and Wheels
“I consider it our privilege to have been in partnership with NCS over the past 14 years. One of my favorite aspects of being an NCS customer is the satisfaction in knowing my questions will be answered thoroughly, removing the guess work. A previous provider would use terminology like “should be” and “probably”. NCS has always been able to give us direction and concrete answers.”
– Caroline S. Perkins, Credit Manager
“Recently, we were able to enforce our inventory lien in a high profile bankruptcy case. NCS had made all of the proper notifications when filing the lien and this placed our position as high as the lender and the floorplan company. The net result was payment in full for a low 6 figure balance. Using NCS provides the peace of mind of knowing that the proper procedures are being followed to validate our secured positions.”
– Matthew Attanasio, Credit Manager
“We have a lot of money tied up in our inventory that is stored at our customer locations and it is very comforting to know that our filings have been done accurately and on time.”
– Larry O’Brien, C.C.E., C.I.C.P., Director, Corporate Credit
“NCS has been outstanding with the entire process of transitioning our UCC records into their system for the filling, monitoring, and maintenance of our UCC records. Our records go back several decades; therefore, the transition has to be with a company that would help us every step of the way. NCS has exceeded all my expectations and has made our transition seamless.”
– Deborah Hall, Legal Coordinator
ThyssenKrupp Materials NA, Inc.
“We are very excited knowing that we have NCS as a resource that we can utilize to assist us in protecting our assets. We have found the response times prompt and the information accurate. The NCS webinars, conducted by Jerry Bailey, are also interesting and informative. I would readily recommend NCS to any credit professional.”
– Paul J. Fairhurst, Director of Credit
Trek Bicycle Company
“The knowledge and due diligence of the NCS staff allows us to be confident that our secured filings are in order and perfected according to the laws of the United States and Canada.”
– Andrew St. Clair, Director of Financial Services
Whirlwind Steel Buildings, Inc.
“Ten plus years ago, Whirlwind Steel Buildings elected to invest in NCS’s ‘LienTracker NTO’ and ‘National Lien Digest’ software. Previously, we were handling all pre-lien notices and notices of furnishings through a hand written record system. We now ask ourselves how we survived those days, with that antiquated method, with millions of receivable dollars at risk.
We feel like we are using the most efficient and time saving lien tracking program on the market today. When there are questions, NCS’s support staff is there to get the answers we need, typically, right on the spot at no additional cost!”
– Gary R. Barber, Corporate Credit Manager
Whirlwind Steel Buildings, Inc.
“With the constant upgrades, from NCS, reflecting the most recent changes of the state lien statutes, we feel confident that the auto-generated pre-lien notices we send are absolutely in compliance with the complicated requirements of the state lien codes.”
– Gary R. Barber, Corporate Credit Manager
Aircon Engineering Inc.
“We’ve used NCS to protect a significant portion of our receivables over the past year…and with great success! By implementing a lien program, we have reduced our DSO by 20% in the last 12 months.”
– Eric Emerick, VP of Operations
“After implementing the lien/notice to owner program, we have seen our DSO numbers steadily decline each month, to an average of around 22 days. That is over a 30% improvement in our DSO since we first partnered with NCS.”
– Michael Day, Controller
Carter Lumber Company
“Over the past eight years with the assistance of NCS we have implemented a Lien Division in our company and utilized their software program Lien Tracker. This has enabled Carter Lumber to efficiently monitor and maintain thousands of lien rights on residential and commercial projects. In addition, NCS has also filed and collected on those lien claims on behalf of Carter Lumber Company.”
– Robin Bare, Credit Manager
Cycling Sports Group
“Over the past 5 years we have used NCS to manage our UCC filings, they do a remarkable job at making sure all our filings, amendments and continuations are done quickly and accurately to insure we are all protected…We have saved thousands of dollars recovering product and funds that would have otherwise been lost without being secured. “
– Dan Fiengo, Credit Manager
Echo Group, Inc.
“Echo Group was able to recover $37,000 on a public school project by leveraging the bond claim service provided by NCS. This bond claim gave us additional leverage in negotiating a settlement with the General Contractor that we would not have had otherwise. Regarding the second project, NCS made a bond claim on our behalf and we were recently informed that the surety will be paying Echo Group in full, approximately $61,000.”
– Jonas Smith, Credit Manager
Hitachi High Technologies America, Inc.
“Using the service NCS has been providing, our company has already identified two accounts with open credit limits which could have resulted in material losses: First, a $100,000 open credit limit and open accounts receivable. NCS identified the account as inactive with the State. Subsequent conference calls with the CFO of our customer found that the customer was “very close to running out of cash and it is unlikely to be funded further by outside investors.” Given such dire status provided verbally as well as the State standing, we reduced the limit to $0. Second, a $250,000 open credit limit. NCS identified the account as inactive with the State. HTA had no open exposure and decided to reduce the limit to $0 until the business returns to active status or until a sufficient explanation can be provided. As a general rule, HTA does not do business with companies that are inactive with the State without sufficient explanation and understanding.”
– Kevin Lake, ICCE, Corporate Risk Manager
“I have worked with Bernie Cowan and his staff at NCS for twenty years. They have handled claims from a few thousand dollars to over $1 million for my Company. Their track record is excellent…Whether it’s a lien to be filed in Nevada, a question on a public job in NYC, or a payment bond I do not understand, all are explained and or claim in process the day I make the call. The network of attorneys in contract with NCS includes some of the best firms I have ever dealt with in my forty years in the Construction Industry.”
– Dennis LeRosa, Corporate Credit Manager
DEI Holdings, Inc.
“Their experience with UCCs is very important to me, allowed Directed to minimize risk, and I rely on NCS for their accuracy and guidance to resolve questions and issues promptly and satisfactorily. I value the fact that when I send NCS a request I know that Directed’s interest will be securely handled.”
– Kevin Landry, Credit Manager
Doosan Infracore America
“As Doosan has grown their relationship with Marla and the NCS staff we have established security in our accounts with immediate up to date access. Through the years I have recommended NCS to my dealers to ensure that their accounts are secured as mine are. I look forward to continuing the relationship and expanding our business together as partners.”
Hamilton Parker Company
“Another great tool is the National Lien Digest. Once I find the information I need, I check the National Lien Digest to verify what steps I need to take, in each state, to protect lien rights. The daily updates let me know I am working with the most current information available. Getting notices out and letting clients know deadlines are being monitored is making a difference in the turnaround time for receiving payments.”
– Jackie Herring, Credit Supervisor
“NCS services have been invaluable to Kichler Lighting for many years. Since I attended an NCS seminar a number of years ago, we have done hundreds of filings and they have helped us save thousands of dollars. A number of our filings have allowed us to recover products and recoup funds that we would not have otherwise.”
B.R. Funsten & Co. / Tom Duffy Co.
“NCS has been such a helpful tool and what a time saver!!! Both Tanya and I love the system.”
– Nanci Stevenson, Director of Credit