Administrative Assistant, Collection Services

The position at a glance
Collection Services
John Murray

About NCS Credit

At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.

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Job Summary: The Administrative Assistant is responsible for providing assistance to the Collection Services Group, with an emphasis on managing documents and communicating follow-up requests with clients and network attorneys. The Administrative Assistant will also perform additional tasks including, but not limited to, handling inbound and outbound mail related to collection matters, assisting in new file review/setup, closing completed files in accordance with internal retention protocols, and providing general assistance to other members of the Collection Services Group on an as-needed basis. 

Essential Responsibilities:

  • Manage file handlers’ outstanding follow-ups with clients and network attorneys 
  • Communicate with clients and network attorneys by phone and email 
  • Organize and manage inbound and outbound mail related to collection matters 
  • Review, label, and organize documents related to mechanic’s liens, bond claims, UCCs, and unsecured collection matters 
  • Other duties as assigned


  • Basic proficiency in standard Microsoft Office applications (Word, Excel, Outlook)
  • Ability to communicate effectively and efficiently, both by phone and by email
  • Basic proficiency with PDF editor applications 

Education, experience, certifications:

  • High school diploma or equivalent required 
  • Associate’s degree preferred 
  • 1 year of experience in a law firm, legal department, or collections department 

Physical and mental demands:

  • Frequent typing and use of keyboard/mouse 
  • Prolonged sitting while viewing a computer monitor 
  • Ability to communicate effectively via phone and email with colleagues and clients alike 
  • Near visual acuity


  • Competitive salary
  • Health, dental, life, vision, long and short term disability
  • PTO, flex-time, remote work
  • 401k including company match
  • Professional, clean, updated work space
  • Team building activities include: summer BBQ, corn hole tournament, ice cream truck, holiday party, casual Fridays and Spirit Days