Ensuring Payment Recovery in the Energy Industry

I love the system. Before NCS I was doing the law research (long and tedious), generating the documents, certified mailing the signed docs to the necessary parties, and trying to monitor the milestones. It was a very difficult but necessary task. The NCS service website and the lien digest have revolutionized how CSI protects its lien rights. I literally log on to the website, go to the lien digest to educate myself, pull up a service request, and input the necessary data. Done! NCS reminds me of the next milestones. Brilliant. Thank you!

Echo Group was able to recover $37,000 on a public school project by leveraging the bond claim service provided by NCS. This bond claim gave us additional leverage in negotiating a settlement with the General Contractor that we would not have had otherwise. Regarding the second project, NCS made a bond claim on our behalf and we were recently informed that the surety will be paying Echo Group in full, approximately $61,000.

Using the Corporate Monitoring service NCS has been providing, our company has already identified two accounts with open credit limits which could have resulted in material losses: First, a $100,000 open credit limit and open accounts receivable. NCS identified the account as inactive with the State. Subsequent conference calls with the CFO of our customer found that the customer was “very close to running out of cash and it is unlikely to be funded further by outside investors.” Given such dire status provided verbally as well as the State standing, we reduced the limit to $0. Second, a $250,000 open credit limit. NCS identified the account as inactive with the State. HTA had no open exposure and decided to reduce the limit to $0 until the business returns to active status or until a sufficient explanation can be provided. As a general rule, HTA does not do business with companies that are inactive with the State without sufficient explanation and understanding.

The NCS team is very easy to work with, and they offer outstanding customer service; moreover, I am impressed with the tremendous product knowledge and willingness to help offered by NCS Team members.

Within the first week, I found a lien against a current customer that forced them to come clean to me about why my company had not been paid. This information made it clear not to sell to them further until things were resolved. I can’t think of any other way I would have found that information without LienFinder – it just saved my company $75,000.

I highly recommend LienTracker Online to companies who are comfortable with managing the preliminary notice process in-house. The new cloud-based system with the convenience of the NCS mailing service, has saved me considerable time and money. LienTracker Online has been very easy to use and with consistent program enhancements, I look forward to actively using it to protect RBI Solar’s lien and claim rights. Great job NCS!

The improved turnaround time on lien waivers saves us 100 hours a month compared to our previous process. We quickly generate, review, and email our lien waivers. I can provide my customer with their waiver in 10 minutes or less. We have seen an increase in customer satisfaction because of this performance improvement!