Careers: Assistant Manager, Notice/Lien Services

Job Summary

The Assistant Manager supports the Department Manager in overseeing the daily operations of the Notice/Lien Services Group. This role ensures that team members are aligned with departmental goals, quality standards are upheld, and operational workflows run efficiently. The Assistant Manager plays a key role in team supervision, training, and cross-functional collaboration to ensure timely and accurate delivery of services.

Essential Responsibilities

• Assist in managing the day-to-day operations of the Notice/Lien Services Group to ensure compliance with internal standards and external regulations.

• Provide direct support to team members by resolving escalations, answering process-related questions, and ensuring timely task completion.

• Monitor individual and team workloads, reallocating resources as needed to maintain productivity and service levels.

• Collaborate with the Department Manager to implement process improvements and support departmental initiatives.

• Participate in the recruitment, onboarding, and training of new team members in partnership with Human Resources.

• Deliver ongoing coaching and development to staff, fostering a culture of continuous improvement and accountability.

• Support cross-departmental collaboration with Sales, Client Success, and Quality teams to ensure client expectations are met.

• Track and report on team performance metrics, identifying trends and areas for improvement.

• Conduct regular check-ins and assist with performance evaluations and training sessions.

• Represent the department in internal meetings and contribute to cross-functional projects as needed.

• Other duties as required

Competencies

• Excellent communication skills

• Ability to lead a team and motivate others

• Problem-solving and conflict management skills

• Ability to delegate tasks effectively

• Ability to manage multiple priorities at once

• Strong organizational skills

Education, Experience, Certifications

• Bachelor’s degree in Business Administration or related field

• 3+ years of management experience

Physical and Mental Demands

• Ability to lift up to 10 lbs.

• Frequent typing and use of keyboard/mouse

• Near visual acuity

• Prolonged sitting while viewing a computer monitor

• Ability to clearly communicate both verbally and in writing to small groups and large audiences

Benefits

• Competitive salary commensurate with experience/education

• Paid holiday, Paid Time Off (PTO), Flextime, Work from Home

• Life, health, dental, long and short term disability

• 401k plan with company contribution

• Team building, Casual Dress, Holiday Party, Summer Barbecue, Corn Hole Tournament

• Pleasant, professional, clean work environment