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In-House Administrator

The position at a glance
Department:
Collection Services
Supervisor:
Amy Poje-Marsh
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About NCS Credit

At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.

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Job Summary

The In-House Administrator is responsible for reviewing collection files and communicating with clients regarding commercial collection matters.

Essential Responsibilities

  • Review suit changes, settlement offers, and disputes on commercial collection matters with clients
  • Review client documentation including invoices, statements of account, contracts, proofs of delivery, and other related business documents
  • Regularly run follow-up reports and address cases requiring attention in a timely manner
  • Answer client inquiries on specific files
  • Scan and copy documents for filing
  • Notify clients and internal staff of impending deadlines including suit deadlines or statutes of limitations
  • Provide feedback and direction to collectors that communicate with debtors
  • Other duties as assigned

Competencies 

  • Ability to communicate effectively, both in writing and verbally
  • Strong organizational skills
  • Attention to detail, problem solving & critical thinking skills
  • Ability to manage time well
  • Ability to adapt to changing priorities & multi-task in a fast-paced environment
  • Professional demeanor
  • Supportive, team player

Education, Experience, Certifications

  • Associates degree in related field or equivalent combination of education and experience
  • 1-year administrative experience in a legal or financial services setting

Physical and Mental Demands

  • Ability to communicate effectively in person, via phone and email
  • Manual dexterity
  • Near visual acuity
  • Prolonged sitting while viewing a computer monitor
  • Frequent typing and use of keyboard/mouse

Benefits

  • Competitive salary commensurate with experience/education
  • Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
  • Life, health, dental, long and short term disability
  • 401k plan with company contribution
  • Team building, Casual Dress, Holiday Party, Summer Barbecue, Corn Hole Tournament
  • Pleasant, professional, clean work environment