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Account Coordinator

The position at a glance
Department:
Notice & Mechanic's Lien Services
Supervisor:
Sally Hamer
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About NCS Credit

At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.

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Job Summary

The Account Coordinator is responsible for conducting construction project research/verification and delivering exceptional client service to assigned accounts pertaining to the preliminary notice and mechanic’s lien process. This position is responsible for communicating regularly with clients and ensuring prompt and accurate completion of work.

Essential Responsibilities

  • Conduct project research utilizing internet tools to verify information at the county and state level
  • Manage queue of high-volume escalations of preliminary notices in accordance with state statute & deadlines
  • Prepare and review legal documents
  • Manage client accounts and correspond with clients via phone and email daily
  • Other duties as assigned

Competencies 

  • Communicate and collaborate effectively with colleagues
  • Ability to meet strict deadlines
  • Analytical and problem-solving skills
  • Detail-oriented
  • Ability to multi-task & prioritize in a fast-paced environment
  • Strong verbal and written communication skills.
  • Self-starter

Education, Experience, Certifications

  • Associate’s degree; Paralegal or Bachelor’s degree preferred.
  • 1 year of experience in a professional office environment or any combination of equivalent education and professional experience

Physical and Mental Demands

  • Ability to communicate effectively in person, via phone and email
  • Manual dexterity
  • Near visual acuity
  • Prolonged sitting while viewing a computer monitor
  • Frequent typing and use of keyboard/mouse

Benefits

  • Competitive salary commensurate with experience/education
  • Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
  • Life, health, dental, long and short term disability
  • 401k plan with company contribution
  • Team building, Casual Dress, Holiday Party, Summer Barbecue, Corn Hole Tournament
  • Pleasant, professional, clean work environment