About NCS Credit
At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.
Job Summary
The Business Operations Analyst plays a critical role in driving operational efficiency and strategic decision-making within the Operations department. This position is responsible for analyzing business processes, identifying areas for improvement, and implementing data-driven solutions to enhance service delivery, reduce costs, and support operations.
Essential Responsibilities
- Analyze business operations, identify trends, and provide actionable insights to improve efficiency and performance.
- Collaborate with cross-functional teams to evaluate workflows, identify bottlenecks, and recommend process improvements.
- Develop and maintain dashboards, reports, and KPIs to support strategic planning and day-to-day decision-making.
- Support project planning and execution by providing data analysis, forecasting, and performance tracking.
- Assist in evaluating new tools, technologies, and vendors to enhance operational capabilities.
- Present findings and recommendations to leadership in a clear, concise, and compelling manner.
- Other duties as required
Competencies
- Strong communication skills, both verbal and written
- Ability to work collaboratively with multiple stakeholders
- Strong desire to provide exceptional client service
- Strong organizational skills
- Detail oriented
- Ability to manage multiple priorities and adhere to strict deadlines
- Professional demeanor
Education, Experience, Certifications
- A bachelor’s degree in business administration or related field
- 3 plus years of experience leading and managing service projects
- Experience in the financial services or collections industry is a plus.
- Familiarity with CRM systems, workflow tools, and project management platforms is preferred.
Physical and Mental Demands
- Frequent typing and use of keyboard/mouse
- Near visual acuity
- Ability to present information clearly and communicate effectively, both verbally and in writing, to management, clients, attorneys, and other staff members
- Prolonged sitting while viewing a computer monitor
Benefits
- Competitive salary commensurate with experience/education
- Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
- Life, health, dental, long and short term disability
- 401k plan with company contribution
- Team building, Casual Dress, Holiday Party, Summer Barbecue, Corn Hole Tournament
- Pleasant, professional, clean work environment