About NCS Credit
At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.
Job Summary
The Manager of the Collection Services Group is responsible for overseeing the daily activities of the Collection department. This role ensures that operational processes and procedures are followed, and departmental expectations and goals are met. The Manager will lead a team of collection professionals, providing guidance, support, and training to achieve optimal performance.
Essential Responsibilities
- Oversee daily operations of the Collection department, ensuring adherence to established processes and procedures.
- Provide leadership, coaching, and development opportunities for collection
- Develop and implement strategies to improve collection efficiency and
- Monitor and analyze collection metrics to identify areas for improvement and implement corrective actions.
- Ensure compliance with all relevant regulations and company
- Collaborate with other departments to resolve complex collection issues and improve overall customer satisfaction.
- Prepare data & reports on collection activities and performance for EOS L-10 meeting and senior management.
- Manage departmental budget and resources
- Other duties as
Competencies
- Strong knowledge of collection laws and
- Excellent leadership and team management
- Strong ability to communicate and collaborate effectively with internal & external clients
- Ability to lead a team and motivate others
- Strong problem-solving and critical thinking skills
- Ability to delegate tasks effectively
- Ability to manage multiple priorities at once
Education, Experience, Certifications
- Bachelor’s degree in Business Administration, Finance, or a related
- Minimum of 5 years of experience in a legal, accounting, collections or credit management role, with at least 2 years in a supervisory or managerial position
Physical and Mental Demands
- Frequent typing and use of keyboard/mouse
- Near visual acuity
- Prolonged sitting while viewing a computer monitor
- Ability to clearly communicate to both small groups and large audiences
Benefits
- Competitive salary commensurate with experience/education
- Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
- Life, health, dental, long and short term disability
- 401k plan with company contribution
- Team building, Casual Dress, Holiday Party, Summer Barbecue, Corn Hole Tournament
- Pleasant, professional, clean work environment