About NCS Credit
At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.
Job Summary
The Training Coordinator is responsible for ensuring the operational staff are properly trained, have necessary tools and resources needed to successfully complete training, and are following established procedures.
Essential Responsibilities
- Responsible for Administrative Assistant and Account Coordinator operational training
- Participate in creation of guides, update SOPs and implement new processes with Training Lead
- Assess employee progress, identifying training gaps and escalating to the Training Lead as needed.
- Review and assess employee process errors and identify process/training improvement actions needed
- Other duties as assigned
Competencies
- Communicate and collaborate effectively with colleagues
- Ability to meet strict deadlines
- Analytical and problem-solving skills
- Detail-oriented
- Ability to multi-task & prioritize in a fast-paced environment
- Strong verbal and written communication skills.
- Self-starter
Education, Experience, Certifications
- Associate’s degree; Bachelor’s degree preferred.
- 3 plus years of experience as an NCS Credit Account Coordinator or equivalent education and professional experience
Physical and Mental Demands
- Ability to communicate effectively in person, via phone and email
- Manual dexterity
- Near visual acuity
- Prolonged sitting while viewing a computer monitor
- Frequent typing and use of keyboard/mouse
Benefits
- Competitive salary commensurate with experience/education
- Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
- Life, health, dental, long and short term disability
- 401k plan with company contribution
- Team building, Casual Dress, Holiday Party, Summer Barbecue, Corn Hole Tournament
- Pleasant, professional, clean work environment