About NCS Credit
At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.
Job Summary
The Manager of Learning & Development is responsible for overseeing staff training and development throughout the organization, collaborating with all departments to ensure staff are properly trained throughout the employee life cycle.
Essential Responsibilities
- Assess training needs across departments and develop strategies to address training gaps
- Design, develop, implement, and track training plans to ensure staff are up to date on required trainings
- Research and recommend training programs, contacting providers and registering staff
- Create training materials and processes
- Communicate process changes to team and work to ensure processes are followed
- Conduct surveys/assessments to gauge the effectiveness of programs
- Collaborate interdepartmentally to review, assess, and oversee internal training processes to ensure quality standards are met
- Develop and report on training metrics
- Partner with vendors to schedule trainings and register employees
- Deliver training on specific topics when needed
- Other duties as assigned
Competencies
- Ability to communicate and collaborate effectively with colleagues
- Detail-oriented
- Ability to utilize, adapt, and deliver training content to individuals based on learning style
- Advanced verbal and written communication skills.
- Self-starter
- Creative problem-solver
Education, Experience, Certifications
- Bachelor’s degree in Organizational Development, Human Resources, Education, or related field
- 5 plus years of experience assessing, developing, and implementing staff training
Physical and Mental Demands
- Ability to communicate effectively in person, via phone and email
- Manual dexterity
- Near visual acuity
- Prolonged sitting while viewing a computer monitor
- Frequent typing and use of keyboard/mouse
Benefits
- Competitive salary commensurate with experience/education
- Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
- Life, health, dental, long and short term disability
- 401k plan with company contribution
- Team building, Casual Dress, Holiday Party, Summer Barbecue, Corn Hole Tournament
- Pleasant, professional, clean work environment